Return and Refund Policy

Updated at November 26th, 2025

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms

are referenced, are strictly defined as:

● Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to West Bay, that is

responsible for your information under this Return & Refund Policy.

● Customer: refers to the company, organization or person that signs up to use the West Bay Service to

manage the relationships with your consumers or service users.

● Device: any internet connected device such as a phone, tablet, computer or any other device that can

be used to visit West Bay and use the services.

● Service: refers to the service provided by West Bay as described in the relative terms (if available) and

on this platform.

● Website: West Bay’s site, which can be accessed via this URL:

https://www.westbaynewyork.com/

● You: a person or entity that is registered with West Bay to use the Services.

This Return & Refund Policy was created with Termify.

Return & Refund Policy

Thanks for shopping at West Bay. We appreciate the fact that you like to buy our products.

We also want to make sure you have a rewarding experience while you’re

exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at West Bay.

We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or

making a purchase at West Bay, you agree to the terms set forth below along

with West Bay’s Privacy Policy.

If there’s something wrong with the product/service you bought, or if you are not happy with it, you have 1

week to issue a refund and return your product/service.

If you would like to return a product, the only way would be if you follow the next guidelines:

Refunds

We at West Bay, commit ourselves to serve our customers with the best products. Every single product that

you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to

ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some

page 1/2issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be

intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have

purchased via Online payment (not Cash on Delivery), then you will

be refunded once our team confirmsyour request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing

the product. At the same time we ensure that the packing is good such that the items won’t get damaged

during transit. Please note that West Bay is not liable for damages

that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed

above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process

but you will be notified when you receive your money.

Shipping

West Bay is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if

the item had free shipping, the customer has to pay for the shipping in return.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return &

Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service

and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you

continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to

agree to this or any updated Return & Refund Policy, you can delete your account.

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to

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